I want someone to get on the phone with me, and fix this now. Me - "Am I losing my mind here? Is this normal? There are hundreds of thousands of dollars in this account, and I can't access it at all for 7-10 days, and I feel like everyone just thinks this is normal. And they basically end up telling me that they can't give me a time estimate until someone starts working the ticket.
I sat for about 10 minutes letting it just ring.Ĭall again, hold for 20 minutes ago. I was on hold for 20 minutes, and then the phone just started ringing, and never stopped ringing. So I felt like something was off, and I called in to the call center to get someone else on the phone. They can't access it without the two factor authentication." Vanguard - "I assure you your account is secure, sir. Me - "Are you telling me I can't access my account for 10 days? I'm calling in because I'm worried about potential fraud, and now I have no way to know if someone gains access to my account and empties it. Vanguard - "While they're working on it, you may not be able to access it." Me - tries to login in the background, error message comes up telling me to register my account "Ok, now I can't access my account. Vanguard - "Oh, well, I meant until this is resolved. And then says something along the lines of "I know this isn't that helpful, but they told me to relay that it can be 7-10 days before this issue is resolved and your access is restored." After several holds, a couple of call backs, and some vague explanation, she tells me that "in her two years of working problems like this, she's never seen such a complicated case." She has tech support, web support, her manager, everyone looking at it. I tell her, and she starts working on it on her end. So we start that process, and when I put in my information, there is an error message saying it doesn't match their records. I finally get on the phone with someone (they did a call-back to me actually), and after some brief conversation explaining what's up, the woman on the phone tells me to go and change my username as well. I logged in, checked my accounts, downloaded some recent statement and account information, and changed the PW. While on hold, I went ahead and changed my password. So I thought I'd call them to figure out if they can see anything on their end about where the request came from. LOS ANGELES (Reuters) - Millions of people share their bank account passwords with third-party sites and apps that help them track their spending, but some of the biggest financial institutions. I'm aware that this can happen when Mint tries to access the information, but I've had Mint for years, and it's never done it. I received a text message this morning that someone had tried to access my Vanguard account, and it sent me a security code. Here, please treat others with respect, stay on-topic, and avoid self-promotion.Īlways do your own research before acting on any information or advice that you read on Reddit.
#Mint login vanguard 2 factor how to#
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